On this page we present some of the suite of development workshops, assessments, profiles and other resources that we regularly use with clients. However we are not a “training” business as such, and so we don’t actively promote these as stand alone solutions. We use these tools to help organisations align behaviour with strategy and individuals achieve performance with fulfilment.
You’ll find we often ask: “What would a Good Boss do or say?” It’s remarkable how consistent the answers to the question are. People know what they want and how they should be treated. So why is it unusual to hear people say “That’s how my Boss behaves“?
Our GoodBoss development programmes are designed to help good bosses be better bosses. We talk about “Boss” because this covers both the leader and manager roles that are essential to organisational success and effectiveness. We talk about “Good” because there are better ways to perform this role. When it’s done well a GoodBoss makes a huge contribution to performance and fulfilment.
We all know that people are different. We think differently, prioritise differently and act differently. Difference itself isn’t necessarily a problem, but it can be a major source of interpersonal tension. When we get under pressure our differences get in the way of productive relationships.
We use Social Styles as a key tool to help us and our clients understand interpersonal difference and what needs to be done to increase productivity. Versatility is the skill of adjusting to work more effectively with people of different Social Styles.
Tracom Social Style Profiles and resources give us access to world class, valid, reliable and proven tools that help you get better results with your people quicker and easier.
Performance is about getting business results and outcomes and the way this is done so it includes things like conduct. Fulfilment is about the person, the sense of satisfaction and engagement they get from their work and their work environment. Both are important and research confirms that higher fulfilment directly contributes to higher performance.
We talk about Bosses because this captures both the management and leadership roles. GoodBosses manage Performance and Lead Fulfilment. The Achieving Performance with Fulfilment workshop provides a practical guide for evaluating what a Boss needs to do with their worker, and how to do it.
Most bosses get promoted into their boss role because they were great at getting results and solving problems. When their people come to them with problems or questions, too often they apply that expertise and give answers or direct solutions and call this “coaching”.
Our GoodBoss Coaching workshop unravels the role of Coach and explores when coaching is the right approach to take, and when it’s not. It provides a clear framework for how to coach in different situations, and the opportunity to practice and apply this process.
How do you make sure you get the results you need for you, your team and your organisation while protecting the relationships that you need to make the solution work? How do you protect your margins without upsetting your customers or suppliers? How do you get the resources you need from your colleagues without alienating their support? How do you decide who gets the prize when there is only one, and sharing won’t work?
Our Negotiating With Integrity workshop draws on the Principled Negotiation approach developed at the Harvard Negotiation Project and published by Roger Fisher and William Ury in their best seller Getting to Yes. We unpack these concepts to provide a clear, practical approach to negotiating Win-Win outcomes.
Our tailored approach to working with you means that we can integrate the characteristics of of your situation into this programme. Your people bring their real negotiation cases to the workshop and use these to apply the approach. This connect theory with reality and assists your people apply the process in practice.
Wilson Learning’s Counsellor Salesperson workshop is where Harry started his management consulting career and he’s integrated these concepts and practices into every aspect of our practice. This is the way we work with clients and the way we practice consulting.
Our Win-Win Selling workshop uses the Win-Win Selling book as a text and integrates Social Style with applications tailored for your business situation. This provide a robust and repeatable sales and business development method that helps customers buy, rather than selling to them.
FMS facilitated the Social Styles and Versatility workshop for the team. The facilitation was fun, engaging and informative. We got insights into the perception of our behaviour by others which has helped us to understand each other better. This has enabled us to effectively manage the group tension levels bringing out the best performance in people.
I see a great opportunity to integrate the FMS tools across the wider education sector and also within our own school to assist in the development of student leaders.
When you sit down with Harry, he asks you questions, and you find yourself thinking about your issues and the things you do in a different way.
Harry has a unique ability to really listen and ask questions that help me, and the team get to the nub of the issues. He doesn’t have a preconceived agenda and uses reflection and sound structured thinking to enable us to focus on and solve the real problems. This is what is different about FMS – it’s the specific focus on our needs.
Harry’s years of experience with people and organisations have given him valuable insights into behaviours and relationships that enable him to really understand what is going on.
Harry recommended a no-obligations meet and greet so that we would both be sure we were a good fit at the start. This fit has been a key to the success of our coaching relationship.
As a coach, Harry brings a balance of theory and pragmatism that provides me with invaluable support to focus on the right direction for my business and to work on both my strengths and weaknesses. His extensive knowledge of business and sales means that he understands the field that I work in to be able to coach me effectively.
Leadership can be a lonely place where you are always giving. The coaching sessions give me the time to focus on me and the space to fill my bucket.
The regular conversations that I have with my coach help me to realise what I am capable of if I apply structure, focus and control. They help me to gain a better perspective and keep me accountable for what I need to do to deliver on our strategy. He genuinely listens and this sets him apart.
Their skills and knowledge in people leadership and management have helped to stretch me and to grow my capacity as a leader of people.
The practical nature of the FMS tools, along with Marie and Harry’s expert facilitation and deep knowledge of the material, have enabled us to use these to get the best out of myself and my team!
I spend time after our one on one conversations reflecting on how I could do things differently. Through our coaching sessions – I am gaining a conscious awareness of what I am doing in the workplace.
FMS facilitation style is more practical and effective than classroom teaching. The results are immediate, and they are permanent. There is a real stick-ability, because the people are encouraged to come up with the solutions themselves. This creates a great positive vibe.
If you’ve got a problem – FMS can come in and quickly analyse the issues with you and help you to get results quickly. The solutions come from us. They don’t tell us what to do, they guide us, and we own the decision.
FMS relate well to all levels in our organisation. They can talk to everybody with respect and are not like teachers at the front of a classroom. They become part of the team and have achieved better results than any other consultants. Our people like them.
FMS are professionals. Every conversation adds value. The results are tangible, not “airy-fairy”. They don’t tell us what to do but ask great questions that get us doing the hard thinking.